Stuck? 5 “Non-Urgent” Paths to Growth

In companies who have plateaued, the leader may be absorbed with urgent matters like managing finances and addressing operational issues, while neglecting less urgent but critically important issues. In our work advising CEOs, five common “non-urgent” factors repeatedly arise that can hinder or accelerate growth.

Take a few minutes to think about where your company stands on these 5 issues:

  1. Clarify (who are we, and what sets us apart?)   A shared understanding of purpose and unique assets increases efficiency. With a crystal-clear picture of who the company targets, what problems the company uniquely addresses, and other elements of strategic positioning, managers and employees can act faster while reducing the number of meetings and emails; in short, more gets accomplished.
  2. Comprehend (what direction will lead to increased value?)  Finding the right direction in a complex and competitive market accelerates growth. By comprehending the needs of potential acquirers, acquisitions, and partners, you can identify and target those market segments with the highest growth potential.  
  3. Communicate (what key messages will attract prospects?)  In an interconnected world filled with noise, every business needs a brand that associates the company with its unique qualities. Identifying key messages that flow from the strategic positioning and repeating them frequently will reinforce existing customer relationships and open new ones.
  4. Connect (which relationships will help increase our reach?)  Too often CEOs have been burned by partnerships that fail due to poor planning, unrealistic expectations, and unmonitored execution. Self-fueling partnerships with potential acquirers and industry leaders drive new revenue through access to new markets, extended geographies, enhanced product and service offerings, and staff augmentation.
  5. Convince (how can we improve sales execution?)  Too often significant time is wasted on non-buyers. Eliminating them early through rigorous qualifying saves time and money. Based on clear positioning, high potential markets, strong messaging, and self-fueling partnerships, the right qualifying questions lead to rapid elimination of “no’s” and enable a focus on “maybes” – real prospects.

Obviously, other important factors (e.g., operational excellence, product and service strategy, customer relationship management) impact success, but less obvious, non-urgent issues are often the root cause of stagnation.  Dealing with them may be the shortest path to getting your company unstuck.

Poke the Box – Now

Seth Godin’s latest little book (little in size, not in ideas) called Poke the Box takes its name from a “buzzer box” an MIT Ph.D. uncle built for a cousin decades ago. “The box had two switches, some lights, and a few other controls on it. Flip one switch and a light goes on. Flip both switches and a buzzer sounds… A kid sees the buzzer box and starts poking it. If I do this, that happens!

As the CEO of a business, it’s easy to get trapped in a comfort zone that provides a false sense of security (“I have this all under control”). While you’re “running the business” (translation: working on operational issues and managing finance), your competitors are finding ways to deliver better, faster, and cheaper products and services. You can delegate much of  running the business, but the buck stops with you when it comes to guiding the company through the constant change needed first to hold your position and then to grow.

One way to poke the box is to partner with a company that has related interests. Consider a list of companies that (a) could acquire your company someday or (b) would grow your value through an alliance or acquisition. Take the initiative to determine what mutual or complementary interests exist:

  • Expand geographical reach?
  • Extend product life through new capabilities?
  • Enter currently underserved industries?
  • Increase product deployment and service resources?

Once you’re in the swim with a partner, market feedback will flow in and lead you to your next move. If you act, you have no guarantee of success, but if you fail to act, you’re almost guaranteed to fail in the end.

Regardless of what you need to do to grow your business, Godin’s point is that life is a buzzer box, and if we don’t poke it, we don’t learn. All actions in business have risks, but with competitors constantly pressing ahead in a globally connected world, sitting still doesn’t decrease risk – it increases it! Doing nothing cuts us off from feedback that can guide us to value.

Get into the flow now, and adjust as you learn. And read Seth’s book for inspiration.

Three Steps to Growth Through Clarity

So many companies I meet aren’t getting the results they expect. The most common reason is a lack of clarity about (a) who they are, (b) what to communicate, and (c) how to accelerate sales. Correcting the problem enables a level of focus and efficiency that’s otherwise impossible to attain.

Here’s a three-step process to increase clarity in your business:

  1. A successful business begins with clear objectives, but that focus erodes over time as the mix of customer relationships evolves. To accelerate growth, resharpen the company’s current market positioning and gain alignment from your team. You’ll enhance their ability to evaluate potential growth initiatives, and the byproduct will be renewed energy and commitment.
  2. Based on the updated positioning, identify three key messages to communicate through all forms of marketing, including social media. This short list will quickly permeate everything written about your organization: web site, blog posts, sales presentations, tweets, analyst interviews, white papers, and articles. All interested parties – prospects, customers, employees, analysts, investors, press – will speak more clearly and forcefully about the company and its products and services.
  3. Once key messages are identified, develop five key sales qualifiers. Many organizations send salespeople into battle with shotguns instead of rifles. The result? Huge amounts of time are wasted on prospects who could have been eliminated early on. What seems like a tactical issue – qualifying statements for Sales – is often a strategic one. Armed with the right qualifying questions, Sales can quickly eliminate prospects that will never buy, thereby allowing them to spend most of their effort on promising prospects.

While creating this post, I received an unsolicited email from a current client who has used this process. “We have worked on several projects where we needed clarity and proper visual communication in areas of sales, marketing, business development and strategic corporate dealings” and he talks about how our work together has refocused the company.

Need a tuneup? Follow these three steps and lead your team to better execution!

Filling the Gaps

In a post called “Chief Marketing Obstacles: The Treacherous Trail to CMO Success” in Texas Enterprise, the authors did a marvelous job of laying out the challenges that chief marketing officers face in gaining the management clout needed to operate effectively. In responding to the article, I noted how the CMO can fill the gaps that exist in the organization.

For me, filling gaps has been a recurring theme for years. After taking my first management job in software development with absolutely no training, my psychology education helped me observe the group’s interactions and notice what was required for success. It became obvious that I needed to fill any missing gaps in the group’s combined competencies if we were to be as successful as possible. Whenever possible, the gap filler was me.

I noticed an interesting parallel after moving into product management. When the goal is to contribute a “whole product” solution, it can require capabilities outside an organization’s ability to deliver. Options for filling the gap include staff training, contract or consulting help, or partnering with another organization to acquire the needed product capabilities or features.

As I climbed the ranks and handled senior management positions in several functional areas, that early observation about filling the gaps proved to be valuable once again. Given a finite amount of people in any organization I managed, competency gaps had to be filled without additional headcount. Options included staff training, contract or consulting help, or partnering with another organization, yet the one always available was… me. If it were possible for me to learn the needed skills, then we had the resources to achieve our objectives.

If you manage a company or part of it, it’s good to keep in mind your responsibility to deliver a “whole product” and consider all the options available to fill the gaps.

Strategy versus Tactics: One or the Other, or Both?

If you have trouble telling whether it’s your strategy or execution that’s lacking, you are not alone. When we don’t get the results we want, it can be challenging to distinguish whether the problem is what we’re doing or how we’re doing it.

In the Imperial Sugar cover story of the just-released issue of TexasCEO magazine, CEO John Sheptor describes how he did both, making tactical changes to stabilize the company before leading it through a more fundamental strategic transformation. For many CEOs, though, the dilemma is choosing one or the other – should I focus on improving execution or should I change the overall strategy?

Marketing expert Seth Godin offers one way to decide:

If you are tired of hammering your head against the wall, if it feels like you never are good enough, or that you’re working way too hard, it doesn’t mean you’re a loser. It means you’ve got the wrong strategy. It takes real guts to abandon a strategy, especially if you’ve gotten super good at the tactics. That’s precisely the reason that switching strategies is often such a good idea. Because your competition is afraid to.

Once you decide to change the strategy, begin by examining your company’s current positioning vis-à-vis the competition. Most businesses initially have a crisp vision of how they are positioned against competitors, but that vision gets fuzzier over time as compromises are made to land new business. Clearly understanding where you stand now by highlighting current strengths and weaknesses makes it easier to create a new vision for growth.

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